Installer Toolbox Code Vivint

Oct 22, 2012 - Security>Menu>toolbox>'enter installer code'>user management. If you currently have a 2gig/apx/vivint branded system change your installer.

Hello, Thanks for helping me out – I picked up a 2GIG vivnit panel at a garage sale. The panel is model 2GIG-CP11-345E with software version 1.9.6.

It has the 2GIG-REC2-345E receiver installed, backup battery and a cellular module which I determined is locked out and un-usable. All appears to be working OK except a major item (system configuration) access to add devices. I gained initial access using the duress code (user 8) and changed the user code for master user 1. Next I accessed the toolbox using default code 2203 that I read about. So far so good – I thought! I gained access to the toolbox using code 2203, but once in, I went to select “system configuration” and it gives me the message that the “feature is locked and to contact tech support”.

I read on the forum that vivint typically locked the panel programing with Q44-Q45, thereby not allowing or denying end users from making changes. I guess that is what I am experiencing and need help.

Without access, I cannot add devices as you well know. So, I next read on the forum that a hard reboot would “reset the panel to factory” and change the out of box installer code back to 1561. Reading posts on instructions on “how to” “take over” a panel back and get it back to factory settings I performed the following steps in hopes of achieving that with this panel.

Here is what I did: (1) disconnected AC power source, (2) disconnect battery, (3) I also removed a known locked cell module-didn’t know if that mattered (4) pressed and held in the two front panel buttons while reconnecting the power (5) the panel rebooted, however the panel still does not allow me access to system configurations from the tool box. It appears that nothing has changed, the panel staying locked down with regard to system configuration. I have looked on line for another cell module in the meanwhile and did find one for instance on e-bay that I have used your alarm.com module check on – here is what it said: Your Alarm.com cellular module Removed by Administrator is unregistered and can be monitored by suretyCAM. Your module is a CDMA radio on the Verizon network running firmware version 601127 and is two way voice capable. Congratulations, your module has a 3G radio!

So, will installing this unit allow you at your end to remotely enter the system and fix the Q44 and Q45 lockouts that is keeping me from using this panel? I am not sure I will want to use monitoring with it at this point vs. Just something to make noise at a garage I have until I learn more of what it can do. What am I doing wrong?

Any help is appreciated, I am open to suggestions to make this thing work – thank you! You are Q44 locked out, and cannot reset Q’s because Q45 is also locked out.

Local resets will not default installer information or lock-out. If Q45 programming lock was (0) defaulted, the Q44 lockout would be defaulted to 0 by rebooting while holding in both EMERGENCY and HOME buttons, then by checking “console”. Effectively resetting all panel Q’s to default (Q44 lockout default is 0 disabled). Once you activate no contract month2month service on the cell module ($14-$27/month), you can have Q44 reset to 0, thus unlocking panel and giving you access to system config.

SuretyCAM DIY service can be canceled anytime BTW. Thanks for the info and re-posting for me Dexter, I wrote this question using the website question area and not on the forum.

I am new with all this 2GIG panel stuff – learning more each day. Again, this is a vivnit panel and cell module, which I believe why it has been locked down in programming Based on my information provided from testing the ADC number on the module checker regarding the cell module came as follows – “ Your Alarm.com cellular module is unregistered and can be monitored by suretyCAM. Your module is a CDMA radio on the Verizon network running firmware version 601127 and is two way voice capable.

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Congratulations, your module has a 3G radio!” Questions I need answers to: (1) does this mean with month-2-month service Suretydiy can access my panel and reset Q44 and 45? (2) does this allow me to have the panel “system configuration” accessible. (3) do I now have a paper weight because it cannot be re-provisioned from behind the scene? (4) how do I proceed if its not a paper weight? Thanks for all the help will check back for your replies THANKS! Odd, I factory set my panel (Pulled the battery, pulled the power supply, held the front 2 buttons and plugged the power supply back in) and was able to get into the toolbox using 1561.

I set Q44 to 0 and changed the installer code. At that point, I had to add all the sensors back in, but that was no big deal since I could access the toolbox. My firmware is also on 1.9.6.